We offer scheduled appointments between 8:00 am and 4:30 pm Monday through Thursday and 8:00 am and 11:30 am on Friday. We do not provide walk-in care. Telephones hours are 8-11:45 am Monday through Friday and 1-4:45 pm Monday through Thursday.
If you are experiencing a medical emergency, please go to the nearest emergency facility.
We have a provider on-call after hours and on weekends/holidays that can be contacted for urgent medical advice only that cannot wait until normal business hours. The on-call provider can be reached by calling our regular office phone number: 791-2900 and following the auto attendant prompts. Note that we do not refill prescriptions or cancel/schedule appointments after hours.
We offer scheduled appointments from 8 am – 4:30 pm Monday thru Thursday and 8 – 11:30 am on Friday. All services are by appointment only. When scheduling your appointment, please be sure to inform us if you have multiple issues to discuss with the provider so that you are scheduled adequate time to address your issues. This will help the providers stay on schedule and will result in better care for you, as well as those patients waiting to be seen. Please bring your insurance card and photo ID to each appointment. All co-payments, co-insurance, and deductibles are expected at the time of service. Patients without insurance cards or insurance coverage will be responsible for payment in full at time of service.
It is our policy to reschedule all late arrivals. Please arrive 15 minutes prior to your appointment time to be considered on time for your appointment. This is necessary to help the providers stay on schedule and to be able to provide better care to those patients who arrived on time.
If you are unable to keep your scheduled appointment, please contact us at least 24 hours prior to your appointment time. Same day cancellations are considered no shows. Repeated cancellations and no shows may result in discharge from the practice. The fee for late cancellations/no shows is currently $75.00 (subject to increase), for a regular office visit (15 min) and $100 for physicals and extrended appointments (30 min).This fee, it is NOT payable by your insurance company and must be paid prior to scheduling any more appointments.
As a courtesy reminder, we attempt to contact each patient at least 2 days prior to the scheduled appointment. If we are unable to contact you, it does not relieve you of the responsibility of keeping the appointment that you scheduled. No show fee will apply regardless of whether or not you were contacted.
Ideally, you should obtain any prescription refills from your medical provider during a scheduled office visit to avoid potential delays in receiving your medications. However, if you need a refill between office visits, please contact your pharmacy. Our office utilizes ePrescribe and eFax so it is important to contact your pharmacy when you need a refill. Please do not call the office to inquire if we have received the request from your pharmacy as unnecessary calls delay the process. If you have any questions or concerns about your refills, or questions regarding your medications please contact the pharmacy. Office visits are required when requesting a new medication.
Refills for pain, anxiety, sleep and ADD/ADHD medications and mail order prescriptions must be processed manually. Please request these refills through the patient portal whenever possible. Allow 2-4 business days to process manual refills. These prescriptions can be picked up at the office or will be mailed to you upon request. If you use a mail order pharmacy, please do not wait until you have completely run out of medicine to request a refill. It could take 2 weeks or more for you to receive your medication.
With the multitude of insurance companies and sub plans for each, our staff cannot know the intricacies of each individual’s policy. In order to avoid billing errors and, in the event that you need a referral to a specialist, it is important that you know the requirements of your specific insurance plan as well as what your copay and deductibles are. Please be prepared to present your insurance card at each visit.
Some insurance companies require your primary care provider to coordinate your referrals to specialists. Your referrals are a very important part of your healthcare and we will complete your referral as quickly as possible. Unfortunately, the referral process is very time consuming and requires multiple phone calls to acquire prior authorization from your insurance company, as well as coordinating your appointment with the specialist. Please allow at least 10 days to process the referral before calling our office to check the status. Once we schedule a referral appointment on your behalf, it is your responsibility to contact the specialist and reschedule the appointment if you cannot keep the scheduled appointment.
When calling the office, please use the prompts from the auto attendant so that your call is routed to the correct person promptly.
We prefer to treat and diagnose our patients in the office with direct histories and physical exams. If you have a lengthy/complicated issue, new/changing symptoms, we ask that you schedule an appointment with one of our providers for proper evaluation. Our nurses are busy with patients in the office so we encourage you to communicate through the patient portal whenever possible. The portal is the most efficient way to contact your nurse/provider. However, we do recognize that on occasion, you may need to speak with your nurse. If so, please leave a message and your call will be returned as soon as possible. For calls received after 3 pm, it may be the next business day before you receive a call back.